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Operations

From “it’s leaking” to closed — with photos, approvals and deadlines

Tenants report faults with photos from their app or a simple link. You triage, estimate, approve and schedule. SLA timers keep everyone honest, and costs land in the books automatically.

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Maintenance board in RentPlus with triaged repair requests

How it works

From zero to running

  1. 1

    The tenant reports

    From the app or a tokenised link that fits in one SMS — no login needed. Category, description, photos of the problem.

  2. 2

    You triage

    Set urgency, estimate the cost, decide who pays. Jobs above your threshold wait for approval; emergencies can bypass it — visibly.

  3. 3

    Work gets scheduled

    Assign it, set the date, keep the tenant informed automatically. Every update lands on an append-only timeline.

  4. 4

    The job closes with evidence

    Completion photos, the tenant’s confirmation, the linked expense. Liability recorded. Done means documented.

SLAs that surface the truth

Every request carries a service-level timer from report to resolution. The reports show what’s aging, which categories blow their targets, and which units keep faulting — the difference between managing maintenance and just receiving it.

  • SLA targets per category and urgency
  • Open-by-age and SLA compliance reports
  • Repeat-fault detection per unit
  • Cost reports linked to expenses
A tenant reporting a maintenance fault from the app

Approvals with an emergency escape hatch

Big jobs wait for sign-off. But a burst pipe at 2 a.m. cannot wait for a committee — so emergencies can bypass approval, and the bypass itself is recorded on the audit trail. Speed when it matters, accountability always.

  • Approval thresholds you configure
  • Emergency bypass, visibly logged
  • Every action on an append-only timeline
Photo upload step when reporting a maintenance fault

Everything included

What Maintenance covers

  • Fault reporting from the tenant app or an SMS link
  • Photo evidence at report, during work and at completion
  • Triage with urgency, estimates and liability
  • Approval workflows with emergency bypass
  • Scheduling and assignment
  • SLA timers and compliance reports
  • Repeat-fault and cost analysis
  • Expenses linked to jobs
  • Tenant confirmation on completion

Questions

Common questions

Do tenants need the app to report a problem?
No. Tenants can report from the app, or from a tokenised link short enough to fit in one SMS — it opens a simple form with photo upload, no login or account needed.
How do I stop maintenance requests from being forgotten?
Every request carries an SLA timer, and the open-by-age report shows exactly what has waited too long. Nothing can quietly disappear, because every request stays on the board until it is closed with evidence.
Who pays for a repair — me or the tenant?
You decide per job, and RentPlus documents it. Liability is recorded on the request, and if the tenant is responsible the linked expense becomes a charge on their lease with the photos and history attached.

Works together with

Inspections

Move-in to move-out, scored, photographed, compared.

Learn more

Expenses & Suppliers

Money out, tracked and approved like money in.

Learn more

Tenant Portal & App

Tenants pay, report and book from their phone.

Learn more

Ready to run your properties properly?

Start free, set up in an afternoon, and let the invoices send themselves.

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